DELIVERY POLICY

  • Order processing

    Ioanna Kourbela Online Shop makes every effort to pick, pack and deliver all orders on the same day. Orders made until 3:00pm are shipped on the same day. All orders received after 3:00pm will be shipped the day after. Orders that take place on Friday after 3:00pm, Saturday and Sunday are delivered on Monday. Saturdays, Sundays and official Greek holidays are excluded from business days.

  • Delivery

    For the delivery of your purchases we collaborate with recognized courier companies. Deliveries throughout Greece are made by ACS Courier and the estimated delivery time within Greece is 1-3 business days. Estimated time of delivery is indicative and may vary on islands and remote postcode areas.

    International shipments are made by UPS Courier and delivered in 2-6 business days. Estimated delivery time may vary by country. Deliveries cannot be made in PO boxes.

    Ioanna Kourbela Online Shop is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond its control.

    When your order ships, you will receive a shipping confirmation e-mail with tracking information.

  • Shipping charges

    Ioanna Kourbela e-shop offers free shipping for all deliveries within Greece and free shipping international on orders over 50€. On orders under 50€ abroad, the shipping costs is 15€. The shipping cost to Australia and New Zealand is 20€. Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.

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