TERMS & CONDITIONS

  1. INTRODUCTION

Ioanna Kourbela Online Shop is an electronic store displaying and selling online the products of Ioanna Kourbela designer brand, a company based in Greece.  Before visiting our e-shop and browsing around our website, we would like you to consult the following terms and conditions applicable to those making use of Ioanna Kourbela e-shop, our electronic store available at www.ioannakourbela.com. Please read through these Terms and Conditions, Privacy Policy and Cookie Policy prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Policies.

  1. OUR DETAILS

Sale of items through this website is carried out under the PANTELIS KOURBELAS & CO, a Greek company with registered office at 86 Alimountos Str., 16451 Athens, Greece, with VAT No. 999447387. You may contact our customer service department by calling +30 210 99 26 929 or by sending an email to eshop@ioannakourbela.com.

  1. PRODUCTS

The Company guarantees the quality, completeness and validity of the information provided on its website, as well as the material characteristics of the products. We have made every effort to display as accurately as possible the colors of the products that appear on www.ioannakourbela.com. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

IOANNA KOURBELA E-SHOP offers products for sale that are in stock and available for dispatch from our head offices. From time to time, there may be information shown that contains inaccuracies related to product availability. In case of products’ unavailability, we guarantee the timely update of the customer.

  1. PLACE AN ORDER

After selecting and viewing the products you are interested in, add them to your cart. For a quick preview of your basket or to complete the order, select the basket icon (top right of the screen, next to the main horizontal menu). In the vertical preview column of the basket which is unfolding on the right side of the screen, you can switch to full basket view through the “view cart” button or to proceed to the completion of the order through the “checkout” button. On the order “checkout” page you have the option to complete your order either as a guest by filling in the required fields or if you have an account simply by filling in your email address and password. Then, fill in the shipping details and billing information as you will be asked for and select the payment method you want by choosing the field that appears next to each payment method. Accept the terms of use and complete your order by selecting the “COMPLETE ORDER” button which is displayed. Once the order is completed successfully, a message appears on the screen that inform about the order code and the email address where a preview of the order will be sent.WISH LIST

 

You can save your favorite IOANNA KOURBELA items into your Wish List that allows you to purchase these items at a later time. Just look for the ‘ADD TO WISH LIST’ link on any product page, choose the color and the size you wish and save the item. To save an item, you’ll need to create an account on our website so that you can log back in to see your items at another time.  If you don’t have an account, you’ll be invited to create one when you first try to save an item. In your Wish List, you can remove the product from the list or add the item to your shopping cart to proceed to checkout. Please note, saving an item for later does not reserve the item for you – items placed in your saved items list can still be bought by other customers. You can add unlimited items to your Wish List, but if a product, color or size sells out, you won’t be able to purchase the saved product.

 

  1. PAYMENT METHODS

To serve all those who want to buy from our online store, www.ioannakourbela.com offers you the following alternative payment methods:

Payment by Bank Deposit

You may deposit the amount of your order to the below bank accounts:

Bank: National Bank of Greece

IBAN: GR750 110 1460 0000 1464 4114  630

SWIFT : ETHNGRAA

Bank: ALPHA BANK

Account Number: 136002320001767

IBAN Number: GR 6401 4013 60 1360 0232 000 1767

Beneficiary’s Details: Pantelis Kourbelas & Co.

The amount credited to Ioanna Kourbela’ s e-shop accounts must correspond to the exact price of the order. Any bank charges should be covered by the customer. Please indicate your name and the order number in your payment to avoid delays. Your order will be processed once the payment is confirmed. This can take up to 2 business days, depending on the bank’s process.

Payment through Credit, Debit and Prepaid Card

The online store of Ioanna Kourbela accepts all Visa, MasterCard, Maestro, Electron, American Express credit cards. Your transactions in our online store are protected by online security caps. Please note, payment is only debited from your card at time of dispatch. Ioanna Kourbela e-shop has taken all necessary steps to secure your transactions through your cards and all credit, debit and prepaid cardholders are subject to validation checks. The payment via credit card is made by redirecting to the secure payment environment of Alpha Bank.

Payment with PayPal

Ioanna Kourbela’ s online store accepts PayPal payments.

Cash on delivery (Greece only)

The cash on delivery service guarantees secure payment for your goods upon delivery (Greece only). Purchase your order paying the total cost when delivered to you by ACS Courier, at the delivery address registered. This payment method is available only for Greece and indicates a surcharge of € 2.50 (including 24% VAT). The payment is valid as a method of payment for amounts not exceeding € 1500.

 

  1. DELIVERY POLICY

Order processing

Ioanna Kourbela Online Shop makes every effort to pick, pack and deliver all orders on the same day. Orders made until 3:00pm are shipped on the same day. All orders received after 3:00pm will be shipped the day after. Orders that take place on Friday after 3:00pm, Saturday and Sunday are delivered on Monday. Saturdays, Sundays and official Greek holidays are excluded from business days.

Delivery

For the delivery of your purchases we collaborate with recognized courier companies. Deliveries throughout Greece are made by ACS Courier and the estimated delivery time within Greece is 1-3 business days. Estimated time of delivery is indicative and may vary on islands and remote postcode areas.

International shipments are made by UPS Courier and delivered in 2-6 business days. Estimated delivery time may vary by country. Deliveries cannot be made in PO boxes.

Ioanna Kourbela Online Shop is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond its control.

When your order ships, you will receive a shipping confirmation e-mail with tracking information.

Shipping charges

Ioanna Kourbela e-shop offers free shipping for all deliveries within Greece and free shipping international on orders over 50€. On orders under 50€ abroad, the shipping costs is 15€. Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.

 

  1. RETURN POLICY

How to make a return

In case you want to return an item, please e-mail to eshop@ioannakourbela.com which will indicate the order code or by phone at +30 210 9942731. Once we receive and accept your return, we will contact you to confirm the receipt of your return.

The return address is:

K3 Wearable Thinking

86 Alimountos,

164 51 Argyroupoli

TEL 210 9942731

To the E-SHOP Sales Department

You are responsible for the return of the package and the cost of return shipping. Ioanna Kourbela e-shop is not responsible for any loss. We would like you to understand that we accept only products purchased from our Ioanna Kourbela e-shop.

Restrictions

You have the right to return the products you purchased without having to tell us why you wish to return the products, within 20 days from the date you receive them. Returns are only accepted if the products you wish to return are in the same condition as you received them, along with your retail receipt or invoice. Please ensure that the returned items are clean (no deodorant, perfume or make-up stains), unworn and unwashed. All shoes should be tried on a soft carpeted surface so that the soles are not damaged. Swimwear should be tried on over underwear, without removing the protective adhesive strip.

Ioanna Kourbela e-shop reserves the right to refuse refunds that are not authorized and / or not sent according to the return terms as well as the instructions accompanying each order. In case of unauthorized or unapproved refunds, the products will be returned to the original order’s shipping address.

 

 

 

Manage Returns

If for any reason you are not satisfied with your purchase, the products can be returned within 20 days of the date of receipt of the order and you can choose between a change of item, a credit balance or a refund.

  • CHANGE OF PRODUCT

Products can be changed with any available size or type. If you wish to change a product purchased from Ioanna Kourbela e-shop of another size or color, please contact us by e-mail at eshop@ioannakourbela.com or by calling 210-9942731.

  • STORE CREDIT

The amount of your return is credited to your Ioanna Kourbela e-shop account for future purchases.  Store credit can be used at any time without time limitation.

  • REFUND

Refunds are made immediately when returning items are received and checked. Refunds are only made on your original credit card, PayPal account, or bank account used to pay the order. Processing time varies depending on the bank and type of credit card. If the purchase is made by cash, the amount of the refund will be deposited into a bank account specified by the customer.

  1. MODIFY OR CANCEL YOUR ORDER

In case you want to modify or cancel the item/items ordered before you receive the shipping confirmation e-mail, contact us at: eshop@ioannakourbela.com. After the shipping of your order, we cannot make any changes to your order.  If the order has been shipped and you no longer want it, please return your order. Please see our return policy for more details.

 

 

 

PRIVACY POLICY

The Ioanna Kourbela e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions.  For this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to our personal details and transactions are secure and confidential.  The Ioanna Kourbela e-shop succeeds in this task by means of the following methods:

 

  1. CUSTOMER IDENTIFICATION

There are two codes we use in identifying you when you log in: Your Entry Code (e-mail or username); and your Confidential Access Code (password).  Every time you log in to our website or e-store, these two pieces of data keep your personal details safe and secure. You can change your Password as often as you like.  You and only you have access to your personal details by means of these two codes and you are therefore responsible for keeping them confidential as well as inaccessible by third parties. In the event that your password is lost or third parties become privy to it you must notify us immediately as our Ioanna Kourbela e-shop cannot be held responsible for the use of your password by an unauthorized party.  For reasons of security, we recommend that you change your password at regular intervals and avoid using as passwords easily traceable phrases or sequences (e.g., your date of birth).

  1. CONFIDENTIALITY SAFEQUARDS DURING PERSONAL DATA TRANFER

To safeguard confidentiality during data transfer, we employ the SSL-128bit encryption protocol.  The system has been certified by Verisign, a company specializing in electronic transaction security matters.

  1. FIREWALL

Access to www.ioannakourbela.com  servers is protected by a firewall, something which, on the one hand, allows access to our online store by our customers/users while, on the other, bars access to the servers and databases where our company’s confidential data and information are stored.

  1. TRANSACTION CONFIDENTIALITY

Confidentiality of your transactions is a given.  The same key principles governing ordinary commercial transactions are in strength for e-commerce as well.  All personal information communicated by the Ioanna Kourbela e-shop members/users remains confidential as our electronic store has taken all measures to ensure that such information is used only within the framework of the services our online store provides.  Some of these measures are:

Only authorized company personnel has access to the details of customer transactions and only when such access is deemed necessary, for example, when processing customer applications.

Ioanna Kourbela e-shop does not share or reveal customer personal details and transactions unless it is expressly authorized in writing by you or by court order or by a decision issued by some other public authority.

Under no circumstances will the Ioanna Kourbela e-shop reveal, share, or publicize your personal details and information that you entrust it with.  Personal details and information that you place at our disposal during your member registration are used exclusively for the purposes of your transactions.  All of the personal and confidential information that you share with us is encrypted and stored safely and securely.

  1. PERSONAL DATA PROTECTION

There will be cases when (e.g., when you visit and browse through the various pages of our eshop.ioannakourbela.com website for your purchasing needs; or when we wish to ensure that we have access to you so that our new product updates may reach you) we may ask you to submit some of your personal details (name, profession, e-mail address, date of birth, etc).

Any and all personal data that you submit throughout our www.ioannakourbela.com website are exclusively reserved for use by the service corresponding to the page(s) where you have submitted your data.  Such data, according to the stipulations of Law 2472/97 (where applicable) governing protection and processing of personal data, are treated as fully confidential.

SSL SECURITY PROTOCOL

The Website www.ioannakourbela.com uses SSL protocol  for secure online trading of COMODO for secure online trade. In this way, encrypts all personal information so that they cannot be read or changed when they are transferred over the Internet.

SSL (Secure Sockets Layer) is today the global web standard for the certification of web sites for network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information which is sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thus protecting personal information during transportation. In addition, all information which is sent under the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during transport.

 

COOKIES POLICY

Our business keeps a strict policy to protect the privacy of visitors to the site.

What are Cookies?

Cookies are small files with information that a web page (specifically a web server) stores on a user’s computer so that whenever the user connects to the web page, the web page retrieves that information and offers the user Related services. A typical example of such information is the user’s preferences on a website, as they are stated by the user’s choices on the site (eg selecting specific “buttons”, searches, advertisements, etc.).

Information about Cookies

We use cookies on our site in order to manage sessions, to provide personalized websites, and to customize advertising and other content so as reflects your particular needs and interests. Also cookies can be used to compile anonymous, cumulative statistics that allow us to understand how the public is using our website and that helps us to improve its structure and content. We can not verify your personal identity from this information. You can modify browser settings to discard some or all cookies. You should be aware that some features are available only through cookies and if you choose to disable cookies, these features may not be available.

Consent to Accept Cookies

Once you enter the main page of our website you are aware of a note about the use of cookies, which is in a visible position and indicates the current policy of use. In case you decide to browse pages of our website and if you have properly configured your web browser, you are free to give your explicit and specific consent to this use. Otherwise, you are required to refrain from browsing our site or to disable the use of cookies in your browser settings.

How can you disable cookies?

In case you wish to enable or disable the use of cookies from your browser settings depending on the browser visit the respective web pages to learn about the necessary actions.

 

NEWSLETTER TERMS AND CONDITIONS

 

  1. SUBSCRIPTION TERMS AND CONDITIONS

You can subscribe to IOANNA KOURBELA news sharing your email address. The subscription is not mandatory. The aim of our newsletter service is to keep our customers updated about exclusive offers and our latest fashion news. After signing up, you will receive a confirmation email at the address you supplied. We are confident that you will love receiving IOANNA KOURBELA news however, you may cancel your subscription at any time by notifying Customer Service. Please email us at info@ioannakourbela.com.

  1. PRIVACY

You agree that your e-mail account you provide with your subscription will be collected and stored by the Ioanna Kourbela designer brand and used for the purposes of distributing the newsletter to you and to send you information relating to the Ioanna Kourbela events, news and information. We will not communicate, spread, publish or otherwise give away your address. We will protect your personal information in accordance with the website’s Privacy Policy. Please see our privacy policy for more details.