TERMS & CONDITIONS
- OUR DETAILS
Sale of items through this website is carried out under the PANTELIS KOURBELAS & CO, a Greek company with registered office at 86 Alimountos Str., 16451 Athens, Greece, with VAT No. 999447387. You may contact our customer service department by calling +30 210 99 26 929 or by sending an email to email@example.com.
The Company guarantees the quality, completeness and validity of the information provided on its website, as well as the material characteristics of the products. We have made every effort to display as accurately as possible the colors of the products that appear on www.ioannakourbela.com. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
IOANNA KOURBELA E-SHOP offers products for sale that are in stock and available for dispatch from our head offices. From time to time, there may be information shown that contains inaccuracies related to product availability. In case of products’ unavailability, we guarantee the timely update of the customer.
- PLACE AN ORDER
You can save your favorite IOANNA KOURBELA items into your Wish List that allows you to purchase these items at a later time. Just look for the ‘ADD TO WISH LIST’ link on any product page, choose the color and the size you wish and save the item. To save an item, you’ll need to create an account on our website so that you can log back in to see your items at another time. If you don’t have an account, you’ll be invited to create one when you first try to save an item. In your Wish List, you can remove the product from the list or add the item to your shopping cart to proceed to checkout. Please note, saving an item for later does not reserve the item for you – items placed in your saved items list can still be bought by other customers. You can add unlimited items to your Wish List, but if a product, color or size sells out, you won’t be able to purchase the saved product.
- PAYMENT METHODS
To serve all those who want to buy from our online store, www.ioannakourbela.com offers you the following alternative payment methods:
Payment by Bank Deposit
You may deposit the amount of your order to the below bank accounts:
Bank: National Bank of Greece
IBAN: GR750 110 1460 0000 1464 4114 630
SWIFT : ETHNGRAA
Bank: ALPHA BANK
Account Number: 136002320001767
IBAN Number: GR 6401 4013 60 1360 0232 000 1767
Beneficiary’s Details: Pantelis Kourbelas & Co.
The amount credited to Ioanna Kourbela’ s e-shop accounts must correspond to the exact price of the order. Any bank charges should be covered by the customer. Please indicate your name and the order number in your payment to avoid delays. Your order will be processed once the payment is confirmed. This can take up to 2 business days, depending on the bank’s process.
Payment through Credit, Debit and Prepaid Card
The online store of Ioanna Kourbela accepts all Visa, MasterCard, Maestro, Electron, American Express credit cards. Your transactions in our online store are protected by online security caps. Please note, payment is only debited from your card at time of dispatch. Ioanna Kourbela e-shop has taken all necessary steps to secure your transactions through your cards and all credit, debit and prepaid cardholders are subject to validation checks. The payment via credit card is made by redirecting to the secure payment environment of Alpha Bank.
Payment with PayPal
Ioanna Kourbela’ s online store accepts PayPal payments.
Cash on delivery (Greece only)
The cash on delivery service guarantees secure payment for your goods upon delivery (Greece only). Purchase your order paying the total cost when delivered to you by ACS Courier, at the delivery address registered. This payment method is available only for Greece and indicates a surcharge of € 2.50 (including 24% VAT). The payment is valid as a method of payment for amounts not exceeding € 1500.
- DELIVERY POLICY
Ioanna Kourbela Online Shop makes every effort to pick, pack and deliver all orders on the same day. Orders made until 3:00pm are shipped on the same day. All orders received after 3:00pm will be shipped the day after. Orders that take place on Friday after 3:00pm, Saturday and Sunday are delivered on Monday. Saturdays, Sundays and official Greek holidays are excluded from business days.
For the delivery of your purchases we collaborate with recognized courier companies. Deliveries throughout Greece are made by ACS Courier and the estimated delivery time within Greece is 1-3 business days. Estimated time of delivery is indicative and may vary on islands and remote postcode areas.
International shipments are made by UPS Courier and delivered in 2-6 business days. Estimated delivery time may vary by country. Deliveries cannot be made in PO boxes.
Ioanna Kourbela Online Shop is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond its control.
When your order ships, you will receive a shipping confirmation e-mail with tracking information.
Ioanna Kourbela e-shop offers free shipping for all deliveries within Greece and free shipping international on orders over 50€. On orders under 50€ abroad, the shipping costs is 15€. Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.
- RETURN POLICY
How to make a return
In case you want to return an item, please e-mail to firstname.lastname@example.org which will indicate the order code or by phone at +30 210 9942731. Once we receive and accept your return, we will contact you to confirm the receipt of your return.
The return address is:
K3 Wearable Thinking
164 51 Argyroupoli
TEL 210 9942731
To the E-SHOP Sales Department
You are responsible for the return of the package and the cost of return shipping. Ioanna Kourbela e-shop is not responsible for any extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations. Ioanna Kourbela e-shop is not responsible for any loss. We would like you to understand that we accept only products purchased from our Ioanna Kourbela e-shop. Purchases at www.ioannakourbela.com cannot be returned or exchanged at IOANNA KOURBELA flagship stores.
You have the right to return the products you purchased without having to tell us why you wish to return the products, within 20 days from the date you receive them. Returns are only accepted if the products you wish to return are in the same condition as you received them, along with your retail receipt or invoice. Please ensure that the returned items are clean (no deodorant, perfume or make-up stains), unworn and unwashed. All shoes should be tried on a soft carpeted surface so that the soles are not damaged. Swimwear should be tried on over underwear, without removing the protective adhesive strip.
Ioanna Kourbela e-shop reserves the right to refuse refunds that are not authorized and / or not sent according to the return terms as well as the instructions accompanying each order. In case of unauthorized or unapproved refunds, the products will be returned to the original order’s shipping address.
If for any reason you are not satisfied with your purchase, the products can be returned within 20 days of the date of receipt of the order and you can choose between a change of item, a credit balance or a refund.
- CHANGE OF PRODUCT
Products can be changed with any available size or type. If you wish to change a product purchased from Ioanna Kourbela e-shop of another size or color, please contact us by e-mail at email@example.com or by calling 210-9942731.
- STORE CREDIT
To obtain your balance of Store Credit, please contact us by e-mail at firstname.lastname@example.org or by calling 210-9942731 and you will receive via e-mail your store credit code. Your balance is also listed on the “My Account” page using the following link: https://ioannakourbela.com/my-account
The amount credited will be redeemed using your store credit code during your next checkout. Please treat store credit as cash. Any purchase amount that exceeds the value of the store credit will require an additional method of payment for the remaining balance due. Please note store credit codes are valid until the total amount is redeemed. Store credit can only be used at www.ioannakourbela.com at any time without time limitation. Store Credit can only be used on orders associated with your original account. This means, Store Credit cannot be transferred to another person or account. We are not responsible for stolen Store Credit codes.
Refunds are made immediately when returning items are received and checked (1-3 business days). Refunds are only made on your original credit card, PayPal account, or bank account used to pay the order. Processing time varies depending on the bank and type of credit card. If the purchase is made by cash, the amount of the refund will be deposited into a bank account specified by the customer.
- MODIFY OR CANCEL YOUR ORDER
In case you want to modify or cancel the item/items ordered before you receive the shipping confirmation e-mail, contact us at: email@example.com. After the shipping of your order, we cannot make any changes to your order. If the order has been shipped and you no longer want it, please return your order. Please see our return policy for more details.
The Ioanna Kourbela e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions. For this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to our personal details and transactions are secure and confidential. The Ioanna Kourbela e-shop succeeds in this task by means of the following methods:
- CUSTOMER IDENTIFICATION
There are two codes we use in identifying you when you log in: Your Entry Code (e-mail or username); and your Confidential Access Code (password). Every time you log in to our website or e-store, these two pieces of data keep your personal details safe and secure. You can change your Password as often as you like. You and only you have access to your personal details by means of these two codes and you are therefore responsible for keeping them confidential as well as inaccessible by third parties. In the event that your password is lost or third parties become privy to it you must notify us immediately as our Ioanna Kourbela e-shop cannot be held responsible for the use of your password by an unauthorized party. For reasons of security, we recommend that you change your password at regular intervals and avoid using as passwords easily traceable phrases or sequences (e.g., your date of birth).
- CONFIDENTIALITY SAFEQUARDS DURING PERSONAL DATA TRANFER
To safeguard confidentiality during data transfer, we employ the SSL-128bit encryption protocol. The system has been certified by Verisign, a company specializing in electronic transaction security matters.
Access to www.ioannakourbela.com servers is protected by a firewall, something which, on the one hand, allows access to our online store by our customers/users while, on the other, bars access to the servers and databases where our company’s confidential data and information are stored.
- TRANSACTION CONFIDENTIALITY
Confidentiality of your transactions is a given. The same key principles governing ordinary commercial transactions are in strength for e-commerce as well. All personal information communicated by the Ioanna Kourbela e-shop members/users remains confidential as our electronic store has taken all measures to ensure that such information is used only within the framework of the services our online store provides. Some of these measures are:
Only authorized company personnel has access to the details of customer transactions and only when such access is deemed necessary, for example, when processing customer applications.
Ioanna Kourbela e-shop does not share or reveal customer personal details and transactions unless it is expressly authorized in writing by you or by court order or by a decision issued by some other public authority.
Under no circumstances will the Ioanna Kourbela e-shop reveal, share, or publicize your personal details and information that you entrust it with. Personal details and information that you place at our disposal during your member registration are used exclusively for the purposes of your transactions. All of the personal and confidential information that you share with us is encrypted and stored safely and securely.
- PERSONAL DATA PROTECTION
There will be cases when (e.g., when you visit and browse through the various pages of our eshop.ioannakourbela.com website for your purchasing needs; or when we wish to ensure that we have access to you so that our new product updates may reach you) we may ask you to submit some of your personal details (name, profession, e-mail address, date of birth, etc).
Any and all personal data that you submit throughout our www.ioannakourbela.com website are exclusively reserved for use by the service corresponding to the page(s) where you have submitted your data. Such data, according to the stipulations of Law 2472/97 (where applicable) governing protection and processing of personal data, are treated as fully confidential.
SSL SECURITY PROTOCOL
The Website www.ioannakourbela.com uses SSL protocol for secure online trading of COMODO for secure online trade. In this way, encrypts all personal information so that they cannot be read or changed when they are transferred over the Internet.
SSL (Secure Sockets Layer) is today the global web standard for the certification of web sites for network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information which is sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thus protecting personal information during transportation. In addition, all information which is sent under the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during transport.
Our business keeps a strict policy to protect the privacy of visitors to the site.
What are Cookies?
Cookies are small files with information that a web page (specifically a web server) stores on a user’s computer so that whenever the user connects to the web page, the web page retrieves that information and offers the user Related services. A typical example of such information is the user’s preferences on a website, as they are stated by the user’s choices on the site (eg selecting specific “buttons”, searches, advertisements, etc.).
Information about Cookies
Consent to Accept Cookies
How can you disable cookies?
NEWSLETTER TERMS AND CONDITIONS
- SUBSCRIPTION TERMS AND CONDITIONS
You can subscribe to IOANNA KOURBELA news sharing your email address. The subscription is not mandatory. The aim of our newsletter service is to keep our customers updated about exclusive offers and our latest fashion news. After signing up, you will receive a confirmation email at the address you supplied. We are confident that you will love receiving IOANNA KOURBELA news however, you may cancel your subscription at any time by notifying Customer Service. Please email us at firstname.lastname@example.org.
You can easily purchase an Ioanna Kourbela e-gift card! Just choose the amount, complete the recipients details and type your personal message. Please note that “cash on delivery” method (Greece only) is not available. Once the transaction is completed the e-gift card will be sent! If you have received an e-gift card, just choose your favorite Ioanna Kourbela designs and the amount will be redeemed using your e-gift card code during the checkout.
Ioanna Kourbela e-gift card is redeemable only online at www.ioannakourbela.com . Unredeemed values will remain on the e-gift card. Once the e-gift card has been fully redeemed it cannot be reused. Check gift card balance online on the “My Account” page at https://ioannakourbela.com/my-account/gift-cards/. The e-gift card is non-refundable and cannot be exchanged for cash. The Ioanna Kourbela e-gift card is valid for 12 months – after that period of time any remaining balance will be cancelled. Ioanna Kourbela Online Shop is not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate e-mail address or for loss or stolen e-gift card codes.