• Order processing

    Ioanna Kourbela Online Shop makes every effort to pick, pack and deliver all orders on the same day. Orders made until 3:00pm are shipped on the same day. All orders received after 3:00pm will be shipped the day after. Orders that take place on Friday after 3:00pm, Saturday and Sunday are delivered on Monday. Saturdays, Sundays and official Greek holidays are excluded from business days.

  • Delivery

    For the delivery of your purchases we collaborate with recognized courier companies. Deliveries throughout Greece are made by ACS Courier and the estimated delivery time within Greece is 1-3 business days. Estimated time of delivery is indicative and may vary on islands and remote postcode areas.

    International shipments are made by UPS Courier and delivered in 2-6 business days. Estimated delivery time may vary by country. Deliveries cannot be made in PO boxes.

    Ioanna Kourbela Online Shop is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond its control.

    When your order ships, you will receive a shipping confirmation e-mail with tracking information.

    COVID-19 Update:

    During this difficult period we are doing our best to maintain an excellent customer experience. We ship your orders every day so you can enjoy them the soonest possible. Thank you for your continued support and understanding in any delays in deliveries. #staysafe

    Click Away

    “Click Away” is an alternative way to shop your beloved Ioanna Kourbela designs:

    Step 1. Shop Online  : Place your order at & complete your payment. Pre-pay your order or pay at pick-up using your credit card/prepaid card.

    Step 2. Arrange your appointment for the pick-up: Use the order notes section to inform us about your preferred pick up point & the date/hour of the pick-up.

    Pick –up points:

    a. ΙΟΑΝΝΑ KOURBELA HQ – 86 Alimountos str., 16451, Argiroupoli, Athens, Greece

    b. IOANNA KOURBELA FLAGSHIP STORE – 109 Andrianou str., 15558, Plaka, Athens, Greece

    Step 3. Get notified via EMAIL/SMS:  You will receive an appointment confirmation email/sms.

    Step 4. Collect in-store: Show us the confirmation e-mail or the order number and collect your order!

    Click in Shop

    Arrange your appointment & visit our store: Contact us about your preferred the date/hour & you will receive an appointment confirmation email/sms. (T: +30 2109942731, +30 2103243771 – E:

  • Shipping charges

    Ioanna Kourbela e-shop offers free shipping for all deliveries within Greece and free shipping international on orders over 50€. On orders under 50€ abroad, the shipping costs is 15€. The shipping cost to Australia and New Zealand is 20€. Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.