EXCHANGES & RETURNS
How to make a return
In case you want to return an item, please e-mail to firstname.lastname@example.org which will indicate the order code or by phone at +30 210 9942731. Once we receive and accept your return, we will contact you to confirm the receipt of your return.
The return address is:
K3 Wearable Thinking
86 Alimountos Str.,
164 51, Athens, Greece
T. +30 210 9942731
To the E-SHOP Sales Department
You are responsible for the return of the package and the cost of return shipping. It would be better to send the package by registered mail or courier. Ioanna Kourbela e-shop is not responsible for any extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations. Ioanna Kourbela e-shop is not responsible for any loss. We would like you to understand that we accept only products purchased from our Ioanna Kourbela e-shop. Purchases at www.ioannakourbela.com cannot be returned or exchanged at IOANNA KOURBELA flagship stores.
You have the right to return the products you purchased without having to tell us why you wish to return the products, within 20 days from the date you receive them. Returns are only accepted if the products you wish to return are in the same condition as you received them, along with your retail receipt or invoice. Please ensure that the returned items are clean (no deodorant, perfume or make-up stains), unworn and unwashed. All shoes should be tried on a soft carpeted surface so that the soles are not damaged. Swimwear should be tried on over underwear, without removing the protective adhesive strip.
If for any reason you are not satisfied with your purchase, the products can be returned within 20 days of the date of receipt of the order and you can choose between a change of item, a credit balance or a refund.
- CHANGE OF PRODUCT
Products can be changed with any available size or type. If you wish to change a product purchased from Ioanna Kourbela e-shop of another size or color, please contact us by e-mail at email@example.com or by calling 210-9942731.
- STORE CREDIT
The amount of your return is credited to your Ioanna Kourbela e-shop account for your future purchases and it will be redeemed using your store credit code (sent to your e-mail account) during your next checkout.
Refunds are made immediately when returning items are received and checked (1-3 business days). Refunds are only made on your original credit card, PayPal account, or bank account used to pay the order. Processing time varies depending on the bank and type of credit card. If the purchase is made by cash, the amount of the refund will be deposited into a bank account specified by the customer.